Terms Of Service – sylkhaven.com

BONITON LIMITED (“we”, “us”, “our”), a Hong Kong-based global e-commerce platform, provides access to our website (and related services, collectively “the Platform”) to users (“you”, “your”) subject to the following Terms of Service. By accessing, browsing, or using the Platform to purchase products, you agree to comply with these terms. If you do not agree, please refrain from using the Platform.

1. Eligibility & Account Creation

To use the Platform’s full features (e.g., placing orders, saving preferences), you must:

Be at least 16 years old (or the legal age of majority in your jurisdiction, whichever is higher);

Provide accurate, complete, and up-to-date information when creating an account (including contact details, payment method identifiers, and account credentials);

Maintain the security of your account (e.g., not sharing your password with third parties, notifying us immediately of unauthorized access);

Be responsible for all activities conducted under your account (including orders placed or actions taken by anyone using your credentials).

We reserve the right to suspend or terminate accounts that provide false information, violate these terms, or are inactive for 12 consecutive months (with prior notice via your registered email).

2. Platform Services & Product Information

Our Platform enables you to browse, select, and purchase products from our global inventory. We strive to ensure:

Accuracy of Product Details: Product descriptions, images, prices, and availability are updated regularly. However, we do not guarantee absolute accuracy—occasional errors (e.g., typographical mistakes, outdated stock levels) may occur. We will notify you promptly if an order cannot be fulfilled due to such errors and offer alternatives or order cancellation.

Service Availability: The Platform is accessible 24/7, except for scheduled maintenance (notified via the website or email) or unscheduled downtime due to technical issues (e.g., server failures, cyberattacks). We will make reasonable efforts to restore service promptly but are not liable for losses caused by temporary unavailability.

Product Limitations: Some products may have quantity restrictions (e.g., limited-edition items) or regional availability (due to local regulations). We reserve the right to limit order quantities or cancel orders that violate these restrictions.

3. User Conduct & Responsibilities

When using the Platform, you agree to:

Comply with all applicable laws (e.g., consumer protection laws, import/export regulations in your jurisdiction) and these Terms of Service;

Not use the Platform for illegal or fraudulent activities (e.g., purchasing products for resale in violation of our policies, using stolen payment methods);

Not upload, share, or transmit harmful content (e.g., malware, spam, defamatory material) through the Platform or our customer support channels;

Not attempt to disrupt the Platform’s functionality (e.g., hacking, scraping data, bypassing security measures);

Provide truthful feedback or reviews (not false, misleading, or defamatory) when interacting with our product review features.

Violations of these conduct rules may result in account termination, order cancellation, or legal action if harm is caused to us or other users.

4. Intellectual Property Rights

All content on the Platform (including logos, product images, text, design elements, and software) is the intellectual property of BONITON LIMITED or our licensors, protected by copyright, trademark, and other international intellectual property laws. You may:

Access and view content for personal, non-commercial use (e.g., browsing products, researching purchases);

Not reproduce, distribute, modify, or sell any Platform content without our prior written consent.

This includes prohibiting the use of our trademarks (e.g., “BONITON”) in any way that implies affiliation or endorsement without permission.

5. Third-Party Links & Services

The Platform may contain links to third-party websites or services (e.g., payment processors, product manufacturers’ sites). We do not control or endorse these third parties, and:

We are not liable for the content, privacy practices, or services of third-party platforms;

Your use of third-party links is subject to the third party’s own terms and policies, which you should review before interacting.

Our trusted third-party payment providers (e.g., Stripe, PayPal) handle payment processing—we do not store full payment card details, and their security standards comply with industry regulations (e.g., PCI DSS).

6. Limitation of Liability & Disclaimers

No Warranty of Fitness: We provide the Platform and products “as is” without warranties of any kind (express or implied), including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. Products may vary slightly from images due to manufacturing differences.

Limitation of Liability: To the maximum extent permitted by law, we are not liable for indirect, incidental, special, or consequential damages (e.g., lost profits, data loss, inconvenience) arising from your use of the Platform or purchase of products. Our total liability for any claim related to these terms is limited to the total amount you paid for the affected product(s).

Force Majeure: We are not liable for failures to perform our services due to circumstances beyond our control (e.g., natural disasters, wars, strikes, government regulations, supply chain disruptions).

7. Changes to Terms & Termination

Updates to Terms: We may revise these Terms of Service periodically to reflect legal changes, business updates, or platform improvements. The updated version will be posted on the Platform with a “Last Updated” date, and significant changes will be notified to you via your registered email. Your continued use of the Platform after updates constitutes acceptance of the new terms.

Termination: We may terminate your access to the Platform at any time if you violate these terms. You may also terminate your account by contacting our support team—please note that this does not release you from obligations related to pending orders or unpaid fees.

8. Governing Law & Dispute Resolution

These Terms of Service are governed by the laws of Hong Kong Special Administrative Region. Any disputes arising from your use of the Platform (excluding claims for personal injury or property damage) will first be resolved through good-faith negotiation with our support team. If negotiation fails, disputes will be submitted to the non-exclusive jurisdiction of the courts of Hong Kong.